Shipping policy

Shipping Policy

Last Updated: September 28, 2026

At Scentora, we want your shopping experience to be simple, secure, and convenient. We carefully package every order and work to ensure your products arrive safely and in excellent condition.

1. Free Shipping

We currently offer free shipping worldwide on eligible orders.

Shipping availability and any applicable charges, if different from the offer displayed on your order, will be shown during checkout before you complete your purchase.

2. Order Processing

Orders are processed after your payment has been successfully confirmed.

Once your order has been prepared and shipped, you will receive the available shipping information or tracking details so you can follow your package.

3. Delivery Times

Delivery times can vary depending on your destination, shipping carrier, customs processing, and other circumstances outside of our control.

Because delivery times may differ by country and product, please refer to the estimated delivery information provided at checkout or in your shipping confirmation.

4. International Shipping

We ship to customers internationally. International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.

Any customs or import charges that may apply are the responsibility of the customer unless otherwise stated at checkout.

5. Tracking Your Order

When tracking is available for your order, tracking information will be provided after your package has been shipped.

Please allow some time for tracking information to become active after the carrier receives the package.

6. Delays

Although we work with shipping providers to deliver orders as efficiently as possible, delays can occasionally occur due to:

  • Weather conditions

  • Customs processing

  • Carrier delays

  • Public holidays

  • Incorrect or incomplete shipping information

  • Other circumstances beyond our control

If your order is delayed, please contact us and we'll do our best to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply before the order can be sent again.

8. Damaged or Missing Packages

If your package arrives damaged or appears to be missing items, please contact us as soon as possible with your order details and, where applicable, photographs of the package and products.

We'll review the issue and work with you toward an appropriate resolution.

9. Questions About Your Order

If you have questions about shipping, delivery, or your order, please contact our customer support team.

Scentora
Monday–Friday, 9:00 AM–5:00 PM (GMT+2)

One thing I strongly recommend changing

Your website currently displays both:

FREE SHIPPING WORLDWIDE

and:

Free Delivery — On orders over $50

Choose one of these offers. If you truly intend to provide free shipping on every order worldwide, use:

FREE SHIPPING WORLDWIDE

If free shipping only applies when customers spend $50+, use:

FREE SHIPPING ON ORDERS OVER $50

The second option is usually much clearer for a store with a wide range of products.